Best Rate Guarantee

Best Online Rate Guarantee

Hotels marked as "Best Online Rate" are guaranteed their immediate bookable rate on BestHotelOnline.com is the best.
If you should find a better price online for the same hotel within 24 hours after you have booked a hotel on BestHotelOnline.com, simply fill in the claim form, BestHotelOnline.com will refund the difference. (Terms & Conditions apply)

How does our "Best Online Rate Guarantee" work?

Step 1: Reserve your room through BestHotelOnline.com
Step 2: If an online rate is found lower than our confirmed rate within 24 hours of booking, view the "Terms and Conditions" and submit the claim form
Step 3: After verification by BestHotelOnline.com, BestHotelOnline.com will refund the difference

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Prices and Best Rate Guarantee

The prices on our site are highly competitive. All prices on the BestHotelOnline website are per room for your entire stay and are displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email.
Sometimes cheaper rates are available at our website for a specific stay at a hotel, however, these rates made by hotels may carry special restrictions and conditions, for example in respect of cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.
In the event of a cross out rate, we have compared the offered rate with the second highest rate (to be) paid by another customer who made a reservation for that or a similar room within a period of 45 days before and 45 days after your (contemplated) stay. This means that you get the same room for a lower price compared to other customers who booked that room.
We want you to pay the lowest price possible for your stay at a hotel. Should you find your hotel room, with the same booking conditions, at a lower rate on the Internet after you have made a booking through us, we will match the difference between our rate and the lower rate under the terms and conditions of the Best Rate Guarantee.
The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.

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Terms & Conditions:
BestHotelOnline.com guarantees to provide the best online rate for hotel room reservations available to the general public subject to the following terms and conditions:

1. The hotel is marked as "Best Online Rate" on BestHotelOnline.com
2. The competing rate from another Internet source must be a publicly available rate.
3. Competing rate must be lower than the rate on BestHotelOnline.com. It must be a room-only rate that is publicly available, viewable and immediate bookable with instant confirmation on another website for the same hotel, and for the same room type, same dates, same length of stay and same number of guests.
4. In the event of a multiple night stay, the "Best Rate" is referring to the total room-only cost of the stay as booked.
5. Rate comparison will be made net of any taxes, gratuities or any other fees associated with the room rate, the comparison rate must still be available at the time BestHotelOnline.com validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the Guarantee.
6. This policy applies to room only rates publicly available for online reservation, excluding other charges such as transportation, meals and other services.
7. This policy does not apply to the following:

a. Rates those are not publicly available, such as negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon BestHotelOnline.com and a specified group.
b. Discount rates offered only to members of groups and individuals only who meet previously-specified criteria, including but not limited to AAA members, seniors or government employees
c. Package rates including the room and other components such as travel arrangement, car rental, entertainment, and/or non-breakfast meals
d. Package or group add-on rates for extended stay
e. Rates that are available on opaque or auction websites that do not disclose hotel name until the reservation is completed, for example Priceline and Hotwire

8. The claim form should be submitted within 24 hours of your booking on BestHotelOnline.com and at least 24 hours prior to your check-in date.
9. If a lower rate is reserved through a website (other than BestHotelOnline.com), BestHotelOnline.com is not responsible for any fees incurred due to your cancellation of that reservation.
10. BestHotelOnline.com has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the competing rate is genuinely available and that the claim meets all terms and conditions. In case of dispute, BestHotelOnline.com decision is final.