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Best Rate Guarantee

Best Rate Guarantee

Hotels marked as "Best Buy" are guaranteed their immediate bookable rate on is the best.
If you should find a better price online for the same hotel within 24 hours after you have booked a hotel on, simply fill in the claim form, will refund the difference.(Terms and Conditions apply)

How does our "Best Online Rate Guarantee" work?

Step 1: Reserve your room through
Step 2: If an online rate is found lower than our confirmed rate within 24 hours of booking, view the "Terms and Conditions" and submit the claim form
Step 3:After verification by, will refund the difference(Terms and Conditions apply)

* Best Rate Guarantee Form
* Required Fields

Your contact Details

Salutation : *
Surname : *
First Name : *
Email : *
Country : *
Phone : *
Help us locate your reservation with Confirmation Number : *
Hotel Name : *
Name on Reservation : *
Reserved Rate : $ per room per night *
Tell us about the lower rate that you found
Reserved Rate : $ per room per night *
Found on (Web Address) : *
Currency : *
Date Found : *
Comments :

Terms and Conditions:

1. The hotel is marked as "Best Buy" on
2. The competing rate from another Internet source must be a publicly available rate.
3. Competing rate must be lower than the rate on It must be a room-only rate that is publicly available, viewable and immediate bookable with instant confirmation on another website for the same hotel, and for the same room type, same dates, same length of stay and same number of guests.
4. In the event of a multiple night stay, the "Best Rate" is referring to the total room-only cost of the stay as booked.
5. Rate comparison will be made net of any taxes, gratuities or any other fees associated with the room rate, the comparison rate must still be available at the time validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the Guarantee.
6. This policy applies to room only rates publicly available for online reservation, excluding other charges such as transportation, meals and other services.
7. This policy does not apply to the following:
a. Rates those are not publicly available, such as negotiated rates with corporations, travel agencies, groups, associations or other rates that are specifically agreed upon and a specified group.
b. Discount rates offered only to members of groups and individuals only who meet previously-specified criteria, including but not limited to AAA members, seniors or government employees.
c. Package rates including the room and other components such as travel arrangement, car rental, entertainment, and/or non-breakfast meals
d. Package or group add-on rates for extended stay
e. Rates that are available on opaque or auction websites that do not disclose hotel name until the reservation is completed, for example Priceline and Hotwire
8. The claim form should be submitted within 24 hours of your booking on and at least 24 hours prior to your check-in date.
9. If a lower rate is reserved through a website (other than, is not responsible for any fees incurred due to your cancellation of that reservation.
10. has the sole right and discretion to determine the validity of any claim, including without limitation, determining that the competing rate is genuinely available and that the claim meets all terms and conditions. In case of dispute, decision is final.



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