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Privacy and Security

BestHotelOnline.com takes the privacy of your information very seriously. This policy explains how and for what purposes we use the information collected about you via BestHotelOnline.com (referred to below as the 'Site'). Please read this privacy policy carefully. By using the Site and any services we offer through it, you agree to be bound by this policy regarding your personal information collected through the Site. All collected data will be categorized and for the internal use of BestHotelOnline.com only.

Use of information

BestHotelOnline.com will only use information provided by you for the following purposes:

  • processing your reservation order;
  • sending you information about our products and services;
  • verifying your identity;
  • carrying out marketing analysis and making general improvements to our Site;
  • obtaining your views or comments on the services we provide;
  • communicating with your chosen hotel for confirmation;
  • collecting your guarantee deposit payable for your reservation;
  • enabling your chosen hotel to collect any charges or penalties arising from cancellation in accordance with their cancellation policy, at the time of reservation.

Sharing information

  • BestHotelOnline.com will not sell, trade or rent personally identifiable information about our users to other parties, without our users' consent.
  • From time to time we may send you information about personal services which we think may be of interest to you.
  • BestHotelOnline.com may share your information with the following entities:



Suppliers, such as hotel, airline, cruise, or car rental companies, or activity providers, who fulfill your travel reservations. Throughout BestHotelOnline.com, all services provided by a third-party supplier are described as such. We do not share your email address with these suppliers unless they need it to fulfill the travel reservation you have made on BestHotelOnline.com, and we restrict their use of this information to that purpose. We do not place limitations on our suppliers' use or disclosure of your other personal information. Therefore, we encourage you to review the privacy policies of any travel supplier whose products you purchase through BestHotelOnline.com. Please note that these suppliers also may contact you as necessary to obtain additional information about you or to facilitate your travel reservation.

Third-party vendors who provide services or functions on our behalf, including credit card processing, business analytics, customer service, marketing, distribution of surveys or sweepstakes programs, and fraud prevention. These companies have access to personal information needed to perform their functions but are not permitted to share or use the information for any other purpose.

Business partners with whom we may jointly offer products or services. You can tell when a third party is involved in a product or service you have requested because their name will appear with ours. If you choose to access these optional services, we may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners and recommend you evaluate their practices before deciding to provide your personal information.

Companies within the BestHotelOnline.com family. Sharing this information with our affiliates and sister websites enables us to provide you with information about products and services, both travel-related and other, which might interest you.

We also may share your information:

  • In response to subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  • When we believe it is appropriate to investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of BestHotelOnline.com, our customers, or others; and in connection with our Terms of Service and other agreements.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

    Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so (for example, if we are required to do so by a court order or for the purposes of prevention of fraud or other crimes).

Information automatically collected from your computer

  • Log files/IP addresses: When you visit the Site our web server automatically records your IP address. This IP address is not linked to any of your personal information. We use IP addresses to help us administer the Site.
  • We may also gather other non-personal information (from which we cannot be identified) such your internet browser which we use to provide you with a more effective service.

    Cookies

  • When you visit the Site we may store some information (commonly known as a "cookie") on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Credit card number is not stored in cookies. A cookie helps you get the best out of the Site and helps us to provide you with a more customized service. We use cookies for the following purposes:

    (a) Do not have to re-enter your details each time you visit the Site
    (b) To monitor how the Site is used and to improve and update our content

  • You can block or erase cookies from your computer if you want to (your browser%u2019s help screen or manual should tell you how to do this), but certain parts of the Site will rely on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.

Linking to third party websites

  • We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from the Site. We recommend that you carefully check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
  • In addition, if you entered to the Site from a third party site, we cannot be responsible for their privacy policies and practices. We recommend that you carefully check the policy of the third party site and contact its owner or operator if you have any concerns or questions.

Information Security

BestHotelOnline.com committed to protecting the information we collect. While no Web site can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they only may do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Choice/Opt-out

We offer you choices regarding the collection, use, and sharing of your Personal Information. You have a right at any time to stop us from contacting you for marketing purposes. When you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to "opt-out" by following the unsubscribe instructions provided in the promotional e-mail you receive or by contacting us directly at marketing@besthotelonline.com

Contact Information

If you have any questions or suggestions regarding our Privacy Statement, please contact us at:
Email: marketing@besthotelonline.com

Address: Rm 1301, Koon Fook Centre, 9 Knutsford Terrace, Tsimshatsui, Kowloon, Hong Kong

Reservation: reservations@besthotelonline.com
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